Intern UX Research (m/f/d) - intern

Munich

About us

Do you love stories? If so, please keep reading, because we certainly do. We believe the ability to tell stories is what makes us human. Joyn is your streaming app with over 65 live TV channels, exclusive previews, originals and collections. We understand Joyn as a partnership – an invitation to content-providers and users alike to make entertainment more meaningful and fun. Our app aggregates global and especially local content in a relevant way for Germany, both live TV and on-demand content. All kinds of stories and more to come, everyday.

We hire the best, because we need people that are as customer-focused as we are. We are looking for champions to help us further connect with our audience. It’s not a small or easy task, but it’s a fun and rewarding one. Do you think you’re up for it? Great. Then send us your application!

About the job

We are seeking a passionate intern who will support our UX Research & Insights team for 6-12 months. We have launched our new streaming service Joyn and you can help us build the next-generation video entertainment platform. We are looking to you to create a competitive advantage for us by delivering insights that help revolutionize the experience consumers have with our new service. Together, we will have a significant impact and challenge our competitors in Germany and Europe.

As User Experience (UX) Researcher, you will help us answer the most challenging questions in product and design. We are a fun team of 2 researchers, accompanied by 4 UX Designers, and very passionate about research and our users. You will help us by conducting qualitative research, exploring the behaviours and motivations of our users, and working with motivated teams of Designers, Product Managers, Engineers and others to build the next-gen video platform’s features. Most importantly, your job as a researcher is to help the UX team understand what would make a user’s experiences feel more intuitive, accessible, fun—and even magical.

User experience (UX) is at the forefront of how we create the next-gen video platform that people love. We strive to learn and understand our users’ needs, behaviours, and emotions to yield insights that inform product strategy and guide the design of the experiences we create. We collaborate closely with other departments to solve complex challenges and craft powerful experiences that highlight our products’ unique capabilities and personalities.  

What would you do?

  • Contribute towards all research activities (e.g. lab studies, remote testing, card sorting etc.)
  • Help us analyse open-ended user-feedback to derive actionable insights
  • Work cross-department with UX, Design and Product Management 
  • Be the user’s advocate
  • What we`re asking? - Minimum qualifications

  • Experience with qualitative user research
  • Analytical mindset.
  • As our company language is English, you should be fluent in English & German.
  • What we're asking - Preferred qualifications

  • Experience (via prior internships) in the field of user experience research.
  • Master’s student in the field of HCI, media informatics, media and interaction design or similar.
  • Proactive personality: You strive to find out what our users want
  • Excellent interpersonal, communication and collaboration skills