Service Management Engineer (m/f/d) - full-time
Do you love stories? If so, please keep reading, because we certainly do. We believe the ability to tell stories is what makes us human. Joyn is your streaming app with over 50 live TV channels, exclusive previews, originals and collections. We understand Joyn as a partnership – an invitation to content-providers and users alike to make entertainment more meaningful and fun. Our app aggregates global and especially local content in a relevant way for Germany, both live TV and on-demand content. All kinds of stories and more to come, everyday.
We hire the best, because we need people that are as customer-focused as we are. We are looking for champions to help us further connect with our audience. It’s not a small or easy task, but it’s a fun and rewarding one. Do you think you’re up for it? Great. Then send us your application!
About the Job
We are looking for a Service Management Engineer to help establish and continuously improve standards and processes around service quality and incident handling of the next generation streaming platform for the German market. Together with the SRE and SecOps team and the Engineering teams, you are developing a blameless culture and willingness to detect risks and mitigate them in our products and services. Our mission is to offer to our clients, Joyn customers, and engineering teams, a smooth experience based on the services KPIs.
You will work cross-functional with our 20+ autonomous engineering teams and will be the advocate for service quality excellence. Together with the teams, you will drive the incident management processes like postmortems, SLA agreement checks, incident reports, and many more and determine the improvement areas and possible risks.
Some of your allies: Your team (SRE, SecOps and Service Management), Dynatrace, Prometheus, Opsgenie, Grafana, Incident Management Process, High Availability Systems Best Practices, SLA, SLO, SLI Concepts, AWS Cloudwatch Metrics and Logs, ELK stack, Cost Monitoring, Data Analytics Frameworks and many more.